Support Information
FAE Support System
The FAE of the Lester Group acts as the optimal bridge between products and customers in terms of technology, responding to diverse needs at development sites.
We provide technical support in a wide range of fields, including industrial equipment supporting smart factories, in-vehicle equipment requiring strict quality standards, consumer devices closely integrated into daily life, office automation equipment that improves business efficiency, IoT devices that integrate sensors and networks, and edge AI areas that handle advanced inference processing.
FAE provides support throughout the entire development lifecycle, from product proposal and selection, system optimization, technical Q&A support, prototype phase support, problem resolution during mass production, to handling market troubles.
FAE is not just a technical supporter, but a partner who overcomes challenges together with the field. By bridging the gap between technology and the field, we maximize product value and strongly support your company's development.
Display Support
- Specification proposal and technical support during development phase
- Specification adjustment and proposal during pre-mass production phase
- Initial defect analysis for failures after mass production introduction
- Environmental compliance support such as IMDS, JAMA
- Cutting-edge display technology proposals or display system solution proposals
Reliability Testing Services
The Restar Reliability Testing Center is an ISO/IEC17025 accredited laboratory offering one-stop services for reliability testing, analysis, and consultation. Please feel free to inquire.
We offer a wide range of services including environmental testing, mechanical strength testing, ESD testing, analysis and observation, and jig design and manufacturing.
Reliability Test
Environmental tests (temperature, humidity, temperature cycle, salt spray, weather resistance, etc.), solder heat resistance test, solder wettability test, mounting reliability test, etc.
Mechanical Strength Testing
Various strength tests, vibration, shock, drop impact test, combined vibration test, etc.
ESD/Lu Test
Electrostatic strength tests (MM/HBM/CDM), latch-up test, GL test, etc.
Analysis / Observation
Resin encapsulation opening, cross-sectional polishing, SEM and X-ray observation, etc.
Jig Design / Manufacturing
Design and manufacture of test jigs and burn-in boards.
Other
Authenticity judgment, connector performance evaluation (various measurements, insertion/extraction force test, sealing verification, etc.), space component analysis (DPA test, screening test), vehicle-related tests, etc.
Engineering Services
From digital to analog design with state-of-the-art process adoption, we respond to a wide range of customer requirements. Our experienced expert engineers handle design specification creation, functional design, circuit design, layout design, design verification, FPGA/prototyping design and development, and more.
We also support the full range of embedded software development and processes required for semiconductor evaluation board design and development, including environment setup, test board development, program development, and debugging.
HDD/SSD Support & Service
Through consistent HDD/SSD support and service from your development and evaluation phase to the field, we contribute to reducing your workload and improving customer satisfaction.
Defect Support Service
We provide after-sales service for HDDs/SSDs purchased from us.
Screening Service
We propose our screening service to reject failure modes in the initial operation phase and ensure reliability in the stable phase.
Evaluation Outsourcing Service
We propose conducting evaluations on behalf of customers for certification, adoption, or change evaluations to reduce your workload and shorten the certification period.
Procurement Support Service
Lester Supply Chain Solutions Corporation realizes innovation in monozukuri and new value creation for customers through advanced supply chain management (SCM) within the Restar Group.
Centered on major electronics manufacturers, we provide comprehensive procurement support services from building commercial logistics schemes to delivery management through solid procurement operations and procurement consulting.
We propose optimal solutions based on our experience to solve any procurement department challenges.
Development Contract Service
Through the expertise of engineers involved in LSI development for a wide range of applications including automotive, mobile, and medical, we deliver the highest value to our customers.